Information We Collect

We collect information directly from you when you engage with our services. This helps us provide better educational experiences and communicate effectively about our programs.

Personal Identification Information

• Contact Details: Your name, email address, phone number, and mailing address when you reach out or register for programs
• Program Information: Educational background, skill level, areas of interest in food plating and presentation
• Payment Data: Billing address and transaction details (payment processing handled by secure third-party providers)
• Communication Records: Correspondence through email, phone calls, or contact forms

Technical Information

When you visit our website at pizzapizzas.cc, we automatically collect certain technical data:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source that led you to us

How We Use Your Information

We use collected information for specific purposes related to our educational services. Here's what that looks like in practice:

We don't use your information for purposes beyond what's described here without getting your explicit permission first.

Information Sharing and Disclosure

We're selective about who sees your data. We don't sell personal information to anyone, and we only share it in limited circumstances.

Service Providers

We work with trusted third-party companies that help us run our business. These might include payment processors, email service providers, or website hosting companies. They only access information needed to perform their specific functions and are contractually required to keep it confidential.

Legal Requirements

Sometimes we're required to share information to comply with Canadian law, respond to legal processes, or protect rights and safety. This might happen if there's a court order, or if we need to prevent fraud or security threats.

Your Privacy Rights Under Canadian Law

Canadian privacy legislation gives you meaningful control over your personal information. Here's what you can do:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request that we delete your data, subject to legal retention requirements
• Withdrawal: Withdraw consent for certain types of processing
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days, as required by PIPEDA. There's no charge for most requests, though we may apply a reasonable fee if the request is excessive or repetitive.

Data Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security practices include:

• Encrypted connections (SSL/TLS) for data transmission
• Secure storage with access limited to authorized personnel
• Regular security assessments and updates
• Strong password requirements for internal systems
• Staff training on privacy and security best practices

While we implement industry-standard protections, no online system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential if you create an account with us.

Data Retention and Deletion

We keep your information only as long as needed for the purposes outlined in this policy, or as required by law.

Retention Periods

• Active Program Participants: Data retained throughout your enrollment and for one year after completion
• Inquiries and Communications: Stored for three years to maintain conversation history and improve service
• Financial Records: Kept for seven years to comply with Canadian tax and accounting regulations
• Marketing Preferences: Retained until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information. If you request deletion before the standard retention period ends, we'll remove what we legally can while keeping records required for compliance purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like navigation and access to secure areas
• Performance Cookies: Help us understand visitor behavior and identify technical issues
• Preference Cookies: Remember your settings and choices for a more personalized experience

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, though this might affect site functionality. We don't use third-party advertising cookies.

Children's Privacy

Our services are designed for adults interested in culinary creativity. We don't knowingly collect information from anyone under 16 without parental consent. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can remove it from our systems.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Effective Date" at the top of this page shows when the current version was last updated. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Questions and Concerns

If something in this policy isn't clear, or if you have questions about how we handle your information, we're here to help. Privacy matters are handled seriously and personally.

You can also file a complaint with the Office of the Privacy Commissioner of Canada if you're not satisfied with how we've addressed your concern. Their website is priv.gc.ca.